Shipping is either through UPS (United Parcel Service) or through USPS (Postal Service). We only ship within the US, to all 50 States. We do not ship to Puerto Rico, Canada or APO/FPO addresses. Several UPS Shipping options are available when you place your order, including Free Ground Shipping for orders over $125, and Free Ground Shipping for Oregon and Washington customers for orders over $50.00. In most cases, the shipping and insurance costs are calculated out automatically, by both weight and Zip Code. If we see that shipping was calculated incorrectly, we will contact you before we ship an item. We insure every package that leaves our building. If you receive an item that has been damaged in transit, please contact us immediately. Any delay may result in a claim being refused by the carrier. If you provide an incorrect address for UPS, and they have to correct it, we will have to charge you the $10.00 fee that they charge for the correction. If you provide an incorrect address for USPS and they return it to us, you will need to pay for shipping again - so please be very accurate on the shipping address.

Also, please remember, the USPS options are not a Trackable Service. You will see "Electronic Information Notification" once we print your label and ship your package. It will not show anything until the package is Delivered. If you need a Trackable fast service, please select a UPS Method.

There is a $1.00 Shipping/Handling fee charged on ALL Credit Card Orders below $2.00. This is in response to several customers who were unhappy with the $2.00 minimum order.

All orders are invoiced and pulled in the order they are received.

Most orders received by 2:00pm PDT (1:00 on Mondays), Monday - Friday, are shipped out the same business day, depending on availability. Orders received on a weekend or a Holiday, will usually be shipped out the next business day. Sometimes items or larger quantity orders, are not available for immediate delivery, and are usually shipped out within 48-72 hours. If we believe that we will not be able to ship out your order within a timely matter, we will contact you, usually by email first, then by telephone. Sometimes, we may choose to ship you a partial order, and as the rest of the order comes in, you will be shipped the balance. We will usually let you know when this happens, and we try to arrange to where the 2nd half of the order is shipped out in time to arrive within 2-3 days of the original order.

Return Policy - Please read before clicking on the RMA Form

To return an item, fill out our online RMA FORM to obtain a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 10 days from the date issued, and cannot be extended or re-issued. We are unable to accept returns without an RMA number.

If you are not completely satisfied with your purchase, PCH Cables, Inc. offers a 20 day return policy on most items subject to the terms and conditions identified below.

Quantity Orders containing 10 or more, of any one item, are not returnable.

Returns that are new and unopened, are subject to a restocking fee of 10% or $1.00, per item, whichever is more.

Returns for opened, non-defective product, are subject to a restocking fee of 30% or $1.00, per item, whichever is more.

Orders that you request to be cancelled, that have already been pulled and completed, may be subject to a 5% fee.

Tools of any kind are not eligible for return. In-wall rated (CL-2/CL-3) cables, once opened, cannot be returned. Keystone Jacks, or any kind of Wall Plates, once opened, cannot be returned. Cables 25’ and longer, once opened, cannot be returned. Bulk Cable, Split Loom Tubing, Spiral Wrap, cable parts, pieces, ends or any parts used to "make" cables, cannot be returned.

Any item that involves electronic components cannot be returned to us once opened, except in cases of manufacturing defects. This includes Switches, Hubs, Testers. Products will be evaluated upon return to us (or to the manufacturer) to confirm that it is defective prior to completing disposition of the RMA. If your item is not working properly, please contact us for assistance in trouble-shooting your application. In rare cases we do find that we have a defective item, and in that case you can return that item to us within 30 days for replacement or repair. If the item is a stock item, we will repair or replace that item (at our discretion) immediately upon receipt and evaluation of the original product. We do not cross ship replacements products. We will cover shipping costs for the item back to you.

Returned product must be clean, undamaged, and complete with all original packaging, manuals, accessories and documentation. The product must be in a resalable condition, free of any non-removable labels or writing on the product or product packaging, for you to receive credit. The product must also have with it, upon return to us, a copy of the original invoice, packing slip, or copy of the online order, along with the RMA number. Products that are received by us that do not meet these conditions will not be able to be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.

Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as we will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.

In most cases, if a price drops, we will only be able to credit you at the current price.

We may charge you for shipping if we shipped your order with Free Shipping, and then returned items for credit.

We offer a lifetime guarantee for all of the cables we sell to be free of defect in workmanship or components. Non-working cables can be returned to us for repair or replacement at any time but we do not warrant them for abuse, mis-use, normal wear and tear, or for any consequential damages from their use.

Custom cables and items marked as "Special Order" are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defects in workmanship or components, but are not guaranteed for fit of purpose to the application. Cables deemed defective will be replaced or repaired at our sole discretion.

Please contact us if you need a clarification of any part of this policy.

Policy Effective Date: July 1st, 2009