Return Policy

Return Policy - Please read before clicking on the RMA Form

If you are not completely satisfied with your purchase, PCH Cables, Inc. offers a 30 day return policy subject to the terms and conditions identified below. That means it must be returned to us within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by us, and not the mere issuance of an RMA.

If you purchased the products online, and need to ship them back to us, we need you to fill out our online RMA FORM to obtain a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 10 days from the date issued, and cannot be extended or re-issued. We are unable to accept shipped returns without an RMA number. In-store purchases, and online local pickup orders, do not require an RMA number, and can be returned directly to the store where they were picked up.

Returned product must be clean, undamaged, and complete with all original packaging, manuals, screws, caps, accessories and documentation. The product must be in a like-new, resalable condition, free of any non-removable labels or writing on the product or product packaging, for you to receive credit or a refund. The product must also have with it, upon return to us, a copy of the original invoice, packing slip, or copy of the online order, along with the RMA number if ordered online. Products that are received by us that do not meet these conditions will not be able to be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.

While we are happy to fill your order for a quantity of fifty (50) or more of any given item in our inventory, please understand that an order of that size, once purchased, is non-refundable, and can only be used within 30 days as a credit towards other items. Please try to make sure it is the correct product, color, length and gender before ordering a quantity.

Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as we will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.

In most cases, if a price drops, we will only be able to credit you at the current price. We may charge you for shipping if we shipped your order with Free Shipping, and then you later returned the items for credit.

We offer a lifetime guarantee for all of the cables we sell to be free of defect in workmanship or components. Non-working cables can be returned to us for repair or replacement at any time but we do not warrant them for abuse, mis-use, normal wear and tear, or for any consequential damages from their use.

We offer some items only as Special Orders that are not-stocked locally. Also, if we order in a large quantity of something, just for your order that would exceed our normal stock quantity of that item, then that would also constitute a Special Order. Special Orders are non-cancelable and non-returnable.

Please contact us if you need a clarification of any part of this policy.


Policy Effective Date: August 19th, 2011