Do you charge any handling fees on your orders?
We do not have any handling fees.
I just placed an online order. When will the order ship?
We are located in Oregon, so all shipping times are PT. Most UPS orders placed before 2:00pm, and USPS orders placed before 10am, are shipped the same day. There are times where a customer will order a large quantity of items that we cannot fill from our stock, and we must either bring in the product from out of state, or drop ship the product directly to the customer. If we drop ship the product, sometimes, depending on the supplier, the cutoff times can be earlier, or later. If we feel that we cannot fill an order in a timely manner, we will normally try to contact the customer within the hour to see if there are other options they wish to attempt.
Will your company do Blind Drop Ships to our customers for us?
As of August 1st, 2019, we had to stop the blind drop ship program. We ran into numerous problems with the blind drop ships that we could not solve to the customers satisfaction.
Can we use our UPS or FedEx account for shipping?
At this time, we do not ship with FedEx and we are unable to use your UPS account numbers for shipping.
I made a mistake on the address of my order. What can I do?
For USPS orders, there isn't really anything that can be done until the order gets a delivery attempt. For UPS orders, you may contact them, and request an address change. They will charge us a fee for this, in turn, we will charge you. Currently, as of 2020, the fee is $17.00.
How do I get my UPS tracking number?
The tracking numbers for each day's shipped orders are automatically emailed to you when we ship your package(s). Alternatively, you can check your order status online to find out your tracking number.
Do you pay the return shipping cost for defective merchandise?
Unfortunately, we do not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we sell. However, if you pay to send the item back to us, we will replace the item and ship the replacement to you at no charge. We will do our best to ensure that your item is replaced promptly, without hassle.
My tracking number is not working. What should I do?
Most carriers will not show any information on the tracking numbers until they receive and scan the physical packages into their system. The tracking number is generated by the software, a label is printed, and put on your package, and then scanned and emailed to you. Usually the information is updated within 12-24 hours. If you just received your tracking number, it will probably not have any information until after midnight, or the next day.
Do you ship internationally?
We do not ship internationally. We only ship to locations within the United States.