Click Here for our FREE SHIPPING offer!

We offer Free Shipping on most orders over $125 to the contiguous United States. Orders shipped to Alaska and Hawaii are excluded.

Free Shipping does not apply to heavy items like Bulk cable, some heavy or long cables, Racks and some Rack Equipment.

Although you can add excluded Free Shipping items to your Free Shipping Order, it will not count towards your qualifying total, and once the rest of your order exceeds the Free Shipping threshold, the shipping will show for just the items that are excluded from the Free Shipping offer.

If you purchased enough items to qualify for the Free Shipping discount, and then later returned some or all of the items bringing your total below the Free Shipping threshold, then the original shipping amount will be deducted from your refund.

Free Shipping orders are usually shipped via UPS Ground Service, but sometimes we use USPS to remote locations.

Free Shipping orders can not be shipped to PO Boxes.

RMA Form

Please Note: If you purchased your items before then they are no longer eligible for a Refund.

Follow the steps below to request a Return Merchandise Authorization number. If you have any questions, please call us at (503) 640-8418, or e-mail us for more information.

Fields marked with * are required.
* Email

Receipt #: Part #: Quantity: Reason for Return / Problem Description

RMA Type Requested:

Replacement of Defective Item

Terms and Conditions
  1. Please make sure you have read the full return policy.
  2. If you don't get a response back within 24 hours (1 Business Day), then please call us.
  3. Please remember that we offer 30 days for returns.
  4. Please complete all the requested information and check the agreement box (if your agree) to obtain an RMA number.
  5. RMA # is valid for 10 days from the date of issuance.
  6. Please display the RMA # on all returned cartons and attach a copy of your invoice or receipt with the product circled.
  7. Customer is responsible for any damage or loss of goods during shipment. Please insure the package.
  8. All the items must be returned with their original packaging, and contents, or we will be unable to complete the RMA Process.

I agree to the above terms and conditions. *

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