Can I change my order once it has been submitted?
Unfortunately you cannot. If you contact us immediately after placing the order, we can probably make the change(s) you request. If the order has been charged, we cannot make any changes and the order will have to be cancelled, and resubmitted online.
How will I keep track of my order's progress when I submit an order?
When you place an online order, we will keep you informed of your order via e-mail. Your tracking number will also be emailed to you once the item is shipped. You may also check our online order status page for live updates by clicking
or through your MyAccount login. If there are any problems with your order, you will receive an automated email from us immediately.
Do you accept Phone, Fax or email orders?
Unfortunately, we do not accept phone, fax or e-mail orders. All orders must be placed online.
What payment methods do you accept?
We accept the following payment methods: VisaMastercardAmerican ExpressDiscoverPaypal (Online Only)Debit Cards (in-store only)Cash (in-store only)
How long does it generally take to process an order?
During normal business hours, orders are generally processed immediately, and pulled within 30-60 minutes. If your order is for local pickup, then it will usually be ready for pickup in about an hour, assuming we are filling the order from local stock. Orders to be shipped are usually shipped the same day, up until 2:00pm Pacific Time. We will usually notify you within the hour if we have a problem filling the order immediately.
Do you charge any handling fees on your orders?
We have a Minimum Order Fee of $2.00 for any online order that is less than $4.00.
I just placed an online order. When will the order ship?
We are located in Oregon, so all shipping times are PDT. Most UPS orders placed before 2:00pm are shipped the same day, and most USPS orders placed before 9:30am are shipped the same day. There are times where a customer will order a large quantity of items that we cannot fill from our stock, and we must either bring in the product from out of state, or drop ship the product directly to the customer. If we drop ship the product, sometimes, depending on the supplier, the cutoff times can be earlier, or later. If we feel that we cannot fill an order in a timely manner, we will normally try to contact the customer within the hour to see if there are other options they wish to attempt.
I seem to have problems adding more than 1 item to my cart with FireFox.
Usually when someone has the problem where they can never add a second item to the cart without the first item going away, it's a security or cookies issue.
For Firefox, I would double check and make sure you are set to accept cookies....
Go to Tools: Options: Security... and then if you are using custom settings for history, make sure you are accepting cookies / third party cookies.