Any Credit Card order less than $2.00 is charged a $1.00 Handling Fee. For USPS Priority Mail orders, we charge actual shipping charges plus $1.00. For UPS Orders, we charge actual shipping charges plus $1.50.
2.
Do you have a Retail Store, or only an online store?
Yes, we have a Retail Store open to the public from 9am-6pm, Monday-Friday. We do ask that customers needing a large quantity of something call or email us to inquire before they stop by as we are not always able to fill large orders from local stock.
3.
I just placed an online order. When will the order ship?
We are located in Oregon, so all shipping times are PDT. Most orders placed before 2:00pm (1:00pm on Mondays) are shipped the same day. There are times where a customer will order a large quantity of items that we cannot fill from our stock, and we must either bring in the product from out of state, or drop ship the product directly to the customer. If we drop ship the product, sometimes, depending on the supplier, the cutoff times can be earlier, or later. If we feel that we cannot fill an order in a timely manner, we will normally try to contact the customer within the hour to see if there are other options they wish to attempt.
4.
How do I know if what I am buying is a quality product or not?
Sometimes, the quality of product cannot be judged by price alone. For some of our products, we have different varieties. Some will be better than others. This cable may be shielded, while that cable is not. This one might have a thicker gauge than that one, for exmaple. However, all of our cables come with a limited 20 day money back guarantee, and a lifetime warranty against defects. We want you to be happy with your cable purchase - and we want you to come back for all your cable needs. We don't want you to just buy that one cable, and not be happy. We have even gone as far as to cut open some of the cables from "other" leading manufacturers and you can compare them, side by side, with ours, as well as having our own HDMI cables running against a "leading top brand" at our Will-Call counter, using 42" LCD's and Blue-Ray players.
We do not actually manufacturer any of our own products. We are a reseller of cables and accessories. We can sometimes get special cables that are not in our online catalog, and you are more than welcome to email or call us about something you cannot see online.
We have several cables that arrive with either RoHS imprinted on the packaging, or with a label on the product, or packaging. In some cases, this is sufficient marking. However, we understand that there are several companies that require the certification letter in order to be complaint themselves with the prdoucts they sell or use. Unfortunately, we have not yet received all the documentation or certificates for our products from our vendors. We can sometimes get the test papers, but not the actual certificates.
7.
Will your company do Blind Drop Ships to our customers for us?
Yes. We can Blind Drop Ship our products for you. Your customer will not see your paperwork, and we will email you your receipt. Just put BLIND DROP SHIP" in the Comments section during checkout so we know how to handle your order.
During normal business hours, local Will-Call Pick-Up orders are ready within 1 hour after you place your order, depending on volume. We strongly advise either waiting for the email that says your order is completed, or wait two hours before you drive out. Orders are processed in the order they are received, and some times during the day it will take longer to pull all the orders.
10.
I need to return a product that I purchased from you. What is your return policy?
Most products have a 20 day return policy. Our full return policy is locatedHEREor in the ABOUT US section at the top of our web site. There is an RMA form at the bottom of the page in the RETURNS section that you need to fill out. Please make sure you read our Return Policy before filling out the form. It will automatically email us your RMA request. Requests are handled usually within a few hours, but never more than 1 business day.
Before you call us, please make sure your question is not answered above. Please make sure you have looked at Our Map before you drive out to pick up your order. Our Local Phone number is (503) 640-8418. If you are outside Oregon, our Toll-Free Customer Service Phone Number is (888) 642-2122.
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